Pengaruh Komitmen Organisasi, Kepemimpinan dan OCB Terhadap Motivasi Pelayanan Publik Pegawai Kecamatan
Abstract
This article tried to explore the extent to which organizational commitment, leadership and organizational citizenship behavior (OCB) affected the public service motivation (PSM) of subdistrict employees in Limapuluh Kota Regency. The background of this study was the low PSM that has an impact on the quality of public services, especially in several subdistrict areas. The population in this study included all subdistrict employees in Limapuluh Kota Regency, with 94 respondents selected randomly and proportionally. Data were collected through questionnaires and analyzed using multiple linear regression. The finding of this study showed that organizational commitment, leadership, and OCB simultaneously and partially had significant effects on public service motivation. Based on these results, this study recommended strengthening organizational commitment, leadership, public service motivation in employee recruitment, and organizational culture, providing institutional support, and encouraging positive behavior to increase the enthusiasm of the apparatus in public services.
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References
Aisyah, L. N., & Wartini, S. (2017). “Pengaruh Kepemimpinan Transformasional dan Kualitas Kehidupan Kerja pada Organizational Citizenship Behavior melalui Komitmen Organisasional”. Management Analysis Journal. 5(3), 229–243.
Aisyah, L.N., & Wartini, S. (2017). “Pengaruh Kepemimpinan Transformasional dan Kualitas Kehidupan Kerja pada Organizational Citizenship Behavior melalui Komitmen Organisasional”. Management Analysis Journal. 5(3), 229–243.
Armawinda, Putri dan Syamsir (2022). “The Influence of Leadership, Self-Efficacy, and Organizational Climate on Organizational Citizenship Behaviour of State Civil Apparatus”. Jurnal Administrare, Vol. 9, Issue 2, July-December 2022
Cahyono, B. C., Sularso, R. A., & Sumani, S. (2016). “Pengaruh budaya organisasi, kepemimpinan dan stress kerja terhadap Organizational Citizenship Behavior (OCB) dengan kepuasan kerja sebagai variabel intervening pada tenaga medis RSU Kaliwates Kabupaten Jember”. Relasi: Jurnal Ekonomi, 12(1).
Camilleri, Emanuel. (2007). “Antecedents Affecting Public Service Motivation”. Personnel Review, 2007, Vol. 36, Issue: 3 pp. 356 – 377.
Choi, Young Joon. (2001). “A Study of Public Service Motivation: The Korean Experience”. Ph.D. Dissertation, University of Idaho.
Christensen, Robert K. and Bradley E. Wright. (2011). “The Effects of Public Service Motivation on Job Choice Decisions: Disentangling the Contributions of Person-Organization Fit and Person-Job Fit”. Journal of Public Administration Research and Theory. February 2011, Vol. 21:723–743
Crewson, P.E. (1997). “Public Service Motivation: Building Empirical Evidence of Incidence and Effect” Journal of Public Administration Research and Theory (J-PART). (4) p. 499-518.
Danubrata, M. D., & Khasanah, N. (2021). “Pengaruh komitmen organisasi, kepemimpinan transformasional, dan budaya organisasi terhadap Organizational Citizenship Behavior (Studi Pada Pegawai Non ASN di BPTD Wilayah X Jawa Tengah dan DIY Terminal Penumpang Tipe A Kebumen). JIMMBA Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi, 3(April), 338–353.
Danubrata, M. D., & Khasanah, N. (2021). “Pengaruh komitmen organisasi, kepemimpinan transformasional, dan budaya organisasi terhadap Organizational Citizenship Behavior (Studi Pada Pegawai Non ASN di BPTD Wilayah X Jawa Tengah dan DIY Terminal Penumpang Tipe A Kebumen). JIMMBA Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi, 3(April), 338–353.
Ferial and Syamsir. (2021). “The influence of integrity on employee performance”. Asian Journal of Behavioural Sciences. Vol. 3, No. 1, 97-104, 2021. http://myjms.mohe.gov.my/index.php/ajbs.
Frederickson, H. George. (1997). The spirit of public administration. San Francisco, CA: Jossey-Bass Publishers.
Gunawan, R. (2016). “Pengaruh Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior (OCB) Pada PT First Marchinery Tradeco Cabang Surabaya”. AGORA, 4(1), 60–66.
Haryati, E., Widodo, A. P., & Widodo, T. S. (2024). “The influence of job embeddedness and organizational commitment on organizational citizenship behavior in BULOG”. International Journal of Applied Finance and Business Studies, 12(1), 70–79.
Hasrul, Doni Mhd. dan Syamsir. (2023). “The Effect of Integrity, Professionalism and Transformational Leadership on Organizational Citizenship Behavior in Kerinci District Ministry of Religion Office” International Journal of Educational Review, Law, and Social Science. Vol. 3 No.1.
Im, T., Campbell, J. W., & Jeong, J. (2016). “Commitment Intensity in Public Organizations: Performance, Innovation, Leadership, and PSM”. Review of Public Personnel Administration, 36(3), 219–239. https://doi.org/10.1177/0734371X13514094
Lewis, Gregory B. and P. Alonso. (2001). “Public Service Motivation and Job Performance: Evidence from the Federal Sector”. The American Review of Public Administration. 31: p. 363-380.
Lubis, Ismail, Isfenti Sadalia, dan Yeni Absah. (2021). “The Effect of Transformational Leadership and Organization Justice on Employee Time Theft in the Government Environment of Mandailing Natal Regency”. International Journal of Research and Review. DOI: https://doi.org/10.52403/ijrr.20210444 Vol.8; Issue: 4; April 2021 Website: www.ijrrjournal.com. E-ISSN: 2349-9788; P-ISSN: 2454-2237.
Mukaromah, S., & Khalid, Z. (2024). “Pengaruh Lingkungan Kerja, Komitmen Organisasi, dan Emotional Intelligence terhadap Organizational Citizenship Behavior:(Studi pada Karyawan PT Berau Karetindo Lestari Jakarta Selatan)”. Jurnal Ilmiah Ekonomi, Akuntansi, dan Pajak, 1(3), 296–311.
Muterera, J., Hemsworth, D., Khorakian, A., Brettle, J., & Kharazmi, L. (2024). “Exploring the interplay of transformational leadership, job satisfaction, and organizational commitment in enhancing organizational citizenship behaviour”. International Journal of Research in Business and Social Science (2147-4478), 13(4), 176–188.
Niveditha, M., & Padhy, P. C. (2024). “Impact of organizational structure and commitment on organizational citizenship behavior: Insights from the IT sector”. Multidisciplinary Reviews, 7(9). https://doi.org/10.31893/multirev.2024203
Novella, Ikhsani dan Syamsir. (2023). “The Influence of Leadership Style, Career Development and Compensation on Organizational Citizenship Behavior of Civil Servants in The Sub-District City of Payakumbuh”. Jurnal Ilmiah Ilmu Administrasi Publik, Vol 13, No 1.
Organ, D.W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational Citizenship Behavior. Its nature, antecedents, and consequences. Thousand Oaks: Sage Publications, Inc.
Pandey, Sanjay K. and Edmund C. Stazyk. (2008). “Antecedent and Correlates of Public Service Motivation” dalam Perry, James L., and Annie Hondeghem, eds. 2008. Motivation in Public Management: The Call of Public Service. Oxford: Oxford University Press.
Perry, James, L. (1996). “Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity” Journal of Public Administration Research and Theory (J-PART). Volume 6, No. 1, p. 5-23
Perry, James, L. (1997). “Antecedents of Public Service Motivation” Journal of Public Administration Research and Theory (J-PART). April 1997. p. 181-197.
Perry, James, L. (2000). “Bringing Society In: Toward a Theory of Public Service Motivation”. Journal of Public Administration Research and Theory (J-PART). April 2000. p. 471-488.
Perry, James, L. and Lois Recascino Wise. (1990). “The Motivational Bases of Public Service” Public Administration Review, 50 (May/June): 367-373.
Perry, James, L. and Lois Recascino Wise. (1990). “The Motivational Bases of Public Service” Public Administration Review, 50 (May/June): 367-373.
Pertiwi, R., Mukhtar, M., Supriyati, Y. (2019). “The Influence of ethical leadership, integrity, affective commitment and trust on (OCB) of teachers at State Senior High School at The City of Depok”. Proceedings of the 1st International Conference on Innovation in Education (ICoIE 2018): 578-584.
Pham, T. P. T., Van Nguyen, T., Van Nguyen, P., & Ahmed, Z. U. (2024). “The pathways to innovative work behavior and job performance: Exploring the role of public service motivation, transformational leadership, and person-organization fit in Vietnam’s public sector”. Journal of Open Innovation: Technology, Market, and Complexity, 10(3). https://doi.org/10.1016/j.joitmc.2024.100315
Podsakoff, P. M., Mackenzie, S. B., & Podsakoff, N. (2016). “Organizational citizenship behavior: Introduction and overview of the handbook”. In The Oxford handbook of organizational citizenship behavior (p. 1). Oxford University Press New York, NY.
Potipiroon, W., & Ford, M. T. (2017). “Does Public Service Motivation Always Lead to Organizational Commitment? Examining the Moderating Roles of Intrinsic Motivation and Ethical Leadership”. Public Personnel Management, 46(3), 211–238. https://doi.org/10.1177/0091026017717241
Rahayu, E. S. (2017). “Pengaruh budaya kerja, integritas dan kepercayaan terhadap Organizational Citizenship Behavior pada dosen Universitas Negeri Jakarta. Jurnal Ilmiah Econosains Vol. 15 No. 1 Maret 2017 E-ISSN: 2252-8490. http://Doi.Org/ 10.21009/Econosains.015.1.3, 15(1).
Riba, C., & Ballart, X. (2016). “Public service motivation of Spanish high civil servants. Measurement & effects”. Revista Espanola de Investigaciones Sociologicas, 154, 65–82. https://doi.org/10.5477/cis/reis.154.65
Rosmi and Syamsir. (2020). “the important of integrity values as corruption prevention measures”. TEST Engineering and Management Journal. Vol. 83 (March-April 2020).
Setyawati, A., Pakpahan, M., & Marsella, P. E. (2024). “Organizational Commitment and Job Satisfaction Towards Organizational Citizenship Behavior (OCB) Employees of PT Anugerah Sekuritas Indonesia”. Jurnal Ilmu Manajemen Dan Ekonomika, 16(2), 101–112.
Susanto, A., Hadiyati, E., & Martaleni. (2020). “Pengaruh Penilaian Kinerja dan Gaya Kepemimpinan Terhadap Organizational Citizenship Behavior yang Dimediasi Employee Engagement Pada KPP Pratama Malang Selatan”. Jurnal Ekonomi dan Manajemen. 21(3), 94–109.
Susanto, A., Hadiyati, E., & Martaleni. (2020). “Pengaruh Penilaian Kinerja dan Gaya Kepemimpinan Terhadap Organizational Citizenship Behavior yang Dimediasi Employee Engagement Pada KPP Pratama Malang Selatan”. Jurnal Ekonomi dan Manajemen. 21(3), 94–109.
Syamsir and Ali Embi. (2020). “Integrity development through PSM for corruption prevention among public servant”. International Journal of Psychosocial Rehabilitation (IJPR). Vol. 24 (8), 1437 – 1448.
Syamsir dan Jumiati. (2021). “Model pembinaan integritas pegawai pada beberapa instansi pemerintahan di Provinsi Sumatera Barat”. Laporan Penelitian (Tahun 1). Univ. Negeri Padang: LP2M.
Syamsir dan Jumiati. (2022). “Model pembinaan integritas pegawai pada beberapa instansi pemerintahan di Provinsi Sumatera Barat”. Laporan Penelitian (Tahun 2). Univ. Negeri Padang: LP2M.
Vandenabeele, W. (2009). “The mediating effect of job satisfaction and organizational commitment on self-reported performance: more robust evidence of the PSM—performance relationship”. International Review of Administrative Sciences, 75(1), 11–34.
Wijonarko, G. (2021). “Pengaruh Kepemimpinan Transformasional terhadap Organizational Citizenship Behaviour (OCB) Menuju Peningkatan Kinerja Karyawan”. Value: Jurnal Manajemen dan Akuntansi, 16(2): 478–487.
Wranik, W. D., McGowan, R., DeRiviere, L., Caron, I., Grace, J., Boulet, M., & Filbee, K. S. (2023). “Staying Motivated: The Study Protocol for a Life-Course Analysis of the Career Paths of Canadian Public Servants”. International Journal of Qualitative Methods, 22, 16094069221149496.
Aisyah, L.N., & Wartini, S. (2017). “Pengaruh Kepemimpinan Transformasional dan Kualitas Kehidupan Kerja pada Organizational Citizenship Behavior melalui Komitmen Organisasional”. Management Analysis Journal. 5(3), 229–243.
Armawinda, Putri dan Syamsir (2022). “The Influence of Leadership, Self-Efficacy, and Organizational Climate on Organizational Citizenship Behaviour of State Civil Apparatus”. Jurnal Administrare, Vol. 9, Issue 2, July-December 2022
Cahyono, B. C., Sularso, R. A., & Sumani, S. (2016). “Pengaruh budaya organisasi, kepemimpinan dan stress kerja terhadap Organizational Citizenship Behavior (OCB) dengan kepuasan kerja sebagai variabel intervening pada tenaga medis RSU Kaliwates Kabupaten Jember”. Relasi: Jurnal Ekonomi, 12(1).
Camilleri, Emanuel. (2007). “Antecedents Affecting Public Service Motivation”. Personnel Review, 2007, Vol. 36, Issue: 3 pp. 356 – 377.
Choi, Young Joon. (2001). “A Study of Public Service Motivation: The Korean Experience”. Ph.D. Dissertation, University of Idaho.
Christensen, Robert K. and Bradley E. Wright. (2011). “The Effects of Public Service Motivation on Job Choice Decisions: Disentangling the Contributions of Person-Organization Fit and Person-Job Fit”. Journal of Public Administration Research and Theory. February 2011, Vol. 21:723–743
Crewson, P.E. (1997). “Public Service Motivation: Building Empirical Evidence of Incidence and Effect” Journal of Public Administration Research and Theory (J-PART). (4) p. 499-518.
Danubrata, M. D., & Khasanah, N. (2021). “Pengaruh komitmen organisasi, kepemimpinan transformasional, dan budaya organisasi terhadap Organizational Citizenship Behavior (Studi Pada Pegawai Non ASN di BPTD Wilayah X Jawa Tengah dan DIY Terminal Penumpang Tipe A Kebumen). JIMMBA Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi, 3(April), 338–353.
Danubrata, M. D., & Khasanah, N. (2021). “Pengaruh komitmen organisasi, kepemimpinan transformasional, dan budaya organisasi terhadap Organizational Citizenship Behavior (Studi Pada Pegawai Non ASN di BPTD Wilayah X Jawa Tengah dan DIY Terminal Penumpang Tipe A Kebumen). JIMMBA Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi, 3(April), 338–353.
Ferial and Syamsir. (2021). “The influence of integrity on employee performance”. Asian Journal of Behavioural Sciences. Vol. 3, No. 1, 97-104, 2021. http://myjms.mohe.gov.my/index.php/ajbs.
Frederickson, H. George. (1997). The spirit of public administration. San Francisco, CA: Jossey-Bass Publishers.
Gunawan, R. (2016). “Pengaruh Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior (OCB) Pada PT First Marchinery Tradeco Cabang Surabaya”. AGORA, 4(1), 60–66.
Haryati, E., Widodo, A. P., & Widodo, T. S. (2024). “The influence of job embeddedness and organizational commitment on organizational citizenship behavior in BULOG”. International Journal of Applied Finance and Business Studies, 12(1), 70–79.
Hasrul, Doni Mhd. dan Syamsir. (2023). “The Effect of Integrity, Professionalism and Transformational Leadership on Organizational Citizenship Behavior in Kerinci District Ministry of Religion Office” International Journal of Educational Review, Law, and Social Science. Vol. 3 No.1.
Im, T., Campbell, J. W., & Jeong, J. (2016). “Commitment Intensity in Public Organizations: Performance, Innovation, Leadership, and PSM”. Review of Public Personnel Administration, 36(3), 219–239. https://doi.org/10.1177/0734371X13514094
Lewis, Gregory B. and P. Alonso. (2001). “Public Service Motivation and Job Performance: Evidence from the Federal Sector”. The American Review of Public Administration. 31: p. 363-380.
Lubis, Ismail, Isfenti Sadalia, dan Yeni Absah. (2021). “The Effect of Transformational Leadership and Organization Justice on Employee Time Theft in the Government Environment of Mandailing Natal Regency”. International Journal of Research and Review. DOI: https://doi.org/10.52403/ijrr.20210444 Vol.8; Issue: 4; April 2021 Website: www.ijrrjournal.com. E-ISSN: 2349-9788; P-ISSN: 2454-2237.
Mukaromah, S., & Khalid, Z. (2024). “Pengaruh Lingkungan Kerja, Komitmen Organisasi, dan Emotional Intelligence terhadap Organizational Citizenship Behavior:(Studi pada Karyawan PT Berau Karetindo Lestari Jakarta Selatan)”. Jurnal Ilmiah Ekonomi, Akuntansi, dan Pajak, 1(3), 296–311.
Muterera, J., Hemsworth, D., Khorakian, A., Brettle, J., & Kharazmi, L. (2024). “Exploring the interplay of transformational leadership, job satisfaction, and organizational commitment in enhancing organizational citizenship behaviour”. International Journal of Research in Business and Social Science (2147-4478), 13(4), 176–188.
Niveditha, M., & Padhy, P. C. (2024). “Impact of organizational structure and commitment on organizational citizenship behavior: Insights from the IT sector”. Multidisciplinary Reviews, 7(9). https://doi.org/10.31893/multirev.2024203
Novella, Ikhsani dan Syamsir. (2023). “The Influence of Leadership Style, Career Development and Compensation on Organizational Citizenship Behavior of Civil Servants in The Sub-District City of Payakumbuh”. Jurnal Ilmiah Ilmu Administrasi Publik, Vol 13, No 1.
Organ, D.W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational Citizenship Behavior. Its nature, antecedents, and consequences. Thousand Oaks: Sage Publications, Inc.
Pandey, Sanjay K. and Edmund C. Stazyk. (2008). “Antecedent and Correlates of Public Service Motivation” dalam Perry, James L., and Annie Hondeghem, eds. 2008. Motivation in Public Management: The Call of Public Service. Oxford: Oxford University Press.
Perry, James, L. (1996). “Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity” Journal of Public Administration Research and Theory (J-PART). Volume 6, No. 1, p. 5-23
Perry, James, L. (1997). “Antecedents of Public Service Motivation” Journal of Public Administration Research and Theory (J-PART). April 1997. p. 181-197.
Perry, James, L. (2000). “Bringing Society In: Toward a Theory of Public Service Motivation”. Journal of Public Administration Research and Theory (J-PART). April 2000. p. 471-488.
Perry, James, L. and Lois Recascino Wise. (1990). “The Motivational Bases of Public Service” Public Administration Review, 50 (May/June): 367-373.
Perry, James, L. and Lois Recascino Wise. (1990). “The Motivational Bases of Public Service” Public Administration Review, 50 (May/June): 367-373.
Pertiwi, R., Mukhtar, M., Supriyati, Y. (2019). “The Influence of ethical leadership, integrity, affective commitment and trust on (OCB) of teachers at State Senior High School at The City of Depok”. Proceedings of the 1st International Conference on Innovation in Education (ICoIE 2018): 578-584.
Pham, T. P. T., Van Nguyen, T., Van Nguyen, P., & Ahmed, Z. U. (2024). “The pathways to innovative work behavior and job performance: Exploring the role of public service motivation, transformational leadership, and person-organization fit in Vietnam’s public sector”. Journal of Open Innovation: Technology, Market, and Complexity, 10(3). https://doi.org/10.1016/j.joitmc.2024.100315
Podsakoff, P. M., Mackenzie, S. B., & Podsakoff, N. (2016). “Organizational citizenship behavior: Introduction and overview of the handbook”. In The Oxford handbook of organizational citizenship behavior (p. 1). Oxford University Press New York, NY.
Potipiroon, W., & Ford, M. T. (2017). “Does Public Service Motivation Always Lead to Organizational Commitment? Examining the Moderating Roles of Intrinsic Motivation and Ethical Leadership”. Public Personnel Management, 46(3), 211–238. https://doi.org/10.1177/0091026017717241
Rahayu, E. S. (2017). “Pengaruh budaya kerja, integritas dan kepercayaan terhadap Organizational Citizenship Behavior pada dosen Universitas Negeri Jakarta. Jurnal Ilmiah Econosains Vol. 15 No. 1 Maret 2017 E-ISSN: 2252-8490. http://Doi.Org/ 10.21009/Econosains.015.1.3, 15(1).
Riba, C., & Ballart, X. (2016). “Public service motivation of Spanish high civil servants. Measurement & effects”. Revista Espanola de Investigaciones Sociologicas, 154, 65–82. https://doi.org/10.5477/cis/reis.154.65
Rosmi and Syamsir. (2020). “the important of integrity values as corruption prevention measures”. TEST Engineering and Management Journal. Vol. 83 (March-April 2020).
Setyawati, A., Pakpahan, M., & Marsella, P. E. (2024). “Organizational Commitment and Job Satisfaction Towards Organizational Citizenship Behavior (OCB) Employees of PT Anugerah Sekuritas Indonesia”. Jurnal Ilmu Manajemen Dan Ekonomika, 16(2), 101–112.
Susanto, A., Hadiyati, E., & Martaleni. (2020). “Pengaruh Penilaian Kinerja dan Gaya Kepemimpinan Terhadap Organizational Citizenship Behavior yang Dimediasi Employee Engagement Pada KPP Pratama Malang Selatan”. Jurnal Ekonomi dan Manajemen. 21(3), 94–109.
Susanto, A., Hadiyati, E., & Martaleni. (2020). “Pengaruh Penilaian Kinerja dan Gaya Kepemimpinan Terhadap Organizational Citizenship Behavior yang Dimediasi Employee Engagement Pada KPP Pratama Malang Selatan”. Jurnal Ekonomi dan Manajemen. 21(3), 94–109.
Syamsir and Ali Embi. (2020). “Integrity development through PSM for corruption prevention among public servant”. International Journal of Psychosocial Rehabilitation (IJPR). Vol. 24 (8), 1437 – 1448.
Syamsir dan Jumiati. (2021). “Model pembinaan integritas pegawai pada beberapa instansi pemerintahan di Provinsi Sumatera Barat”. Laporan Penelitian (Tahun 1). Univ. Negeri Padang: LP2M.
Syamsir dan Jumiati. (2022). “Model pembinaan integritas pegawai pada beberapa instansi pemerintahan di Provinsi Sumatera Barat”. Laporan Penelitian (Tahun 2). Univ. Negeri Padang: LP2M.
Vandenabeele, W. (2009). “The mediating effect of job satisfaction and organizational commitment on self-reported performance: more robust evidence of the PSM—performance relationship”. International Review of Administrative Sciences, 75(1), 11–34.
Wijonarko, G. (2021). “Pengaruh Kepemimpinan Transformasional terhadap Organizational Citizenship Behaviour (OCB) Menuju Peningkatan Kinerja Karyawan”. Value: Jurnal Manajemen dan Akuntansi, 16(2): 478–487.
Wranik, W. D., McGowan, R., DeRiviere, L., Caron, I., Grace, J., Boulet, M., & Filbee, K. S. (2023). “Staying Motivated: The Study Protocol for a Life-Course Analysis of the Career Paths of Canadian Public Servants”. International Journal of Qualitative Methods, 22, 16094069221149496.
Published
2026-07-14
How to Cite
SYAMSIR, Syamsir.
Pengaruh Komitmen Organisasi, Kepemimpinan dan OCB Terhadap Motivasi Pelayanan Publik Pegawai Kecamatan.
JESS (Journal of Education on Social Science), [S.l.], v. 10, n. 2, p. 279 - 291, july 2026.
ISSN 2550-0147.
Available at: <http://jess.ppj.unp.ac.id/index.php/JESS/article/view/699>. Date accessed: 21 july 2026.
doi: https://doi.org/10.24036/jess.v10i2.699.
Section
Artikel
