Determinant Of Mental and Administrative Reform In Public Sector

  • Syamsir Syamsir Universitas Negeri Padang
  • Jumiati Jumiati Universitas Negeri Padang

Abstract

For the world of government practice today, good mental attitude and administraive were most important to apply. Therefore, this paper was dedicated to the greater purpose of how to realize a good mental attitude and administrative among civil servants as the main target in bureaucratic reform policies in Indonesia; focusing on exploring the quality level of the mental attitude and adminsitrative aspects of civil servants in various government agencies and identifying various factors that influence mental attitudes. This paper also investigated how much influence of these various variables on the mental attitude and administrative aspects of the civil servant. The study was conducted with an associative descriptive and analytical approach. Data was collected through questionnaires. In total, 266 responses  were analyzed for all hypotheses using SPSS 26.0; imploring correlation and regression. The study found that work ethic was indeed positively related to apparatus mental attitudes. In the meantime, work discipline and work cooperation were also linked with mental attitudes of the apparatus. However, demographic aspects were not too correlated to mental attitudes. Organizational citizenship behaviour is positively associated with workplace spirituality, and employee performance. Mediation analysis indicated that organizational citizenship behaviour significantly enhances the relationship of workplace spirituality and employee performance. Moderation analysis suggested that employee’s emotional intelligence significantly boosts employee performance. This study employed a unique approach and provides exclusive findings regarding Indonesian public sector reform.For the world of government practice today, good mental attitude and administraive were most important to apply. Therefore, this paper was dedicated to the greater purpose of how to realize a good mental attitude and administrative among civil servants as the main target in bureaucratic reform policies in Indonesia; focusing on exploring the quality level of the mental attitude and adminsitrative aspects of civil servants in various government agencies and identifying various factors that influence mental attitudes. This paper also investigated how much influence of these various variables on the mental attitude and administrative aspects of the civil servant. The study was conducted with an associative descriptive and analytical approach. Data was collected through questionnaires. In total, 266 responses  were analyzed for all hypotheses using SPSS 26.0; imploring correlation and regression. The study found that work ethic was indeed positively related to apparatus mental attitudes. In the meantime, work discipline and work cooperation were also linked with mental attitudes of the apparatus. However, demographic aspects were not too correlated to mental attitudes. Organizational citizenship behaviour is positively associated with workplace spirituality, and employee performance. Mediation analysis indicated that organizational citizenship behaviour significantly enhances the relationship of workplace spirituality and employee performance. Moderation analysis suggested that employee’s emotional intelligence significantly boosts employee performance. This study employed a unique approach and provides exclusive findings regarding Indonesian public sector reform.

Downloads

Download data is not yet available.

References

Darto, Mariman. (2012). “Menyoal Pencapaian Target Reformasi Birokrasi”. Jurnal Borneo Administrator . Vol. 8/ No. 1, 2012.
Dwiyanto, Agus. (2014). “Kabinet dan Reformasi Birokrasi: Tugas Presiden Baru”. dalam Jurnal Ilmu Pemerintahan. Edisi 45 Tahun 2014. Jakarta: MIPI.
Hamdi, Muchlis dan Halilul Khairi. (2014). “Reformasi Birokrasi: Menuju peningkatan Pelayanan Publik”. dalam Jurnal Ilmu Pemerintahan. Edisi 45 Tahun 2014. Jakarta: MIPI.
Hayat. (2014). “Konsep Kepemimpinan dalam Reformasi Birokrasi: Aktualisasi Pemimpin dalam Pelayanan Publik Menuju Good Governance”. Jurnal Borneo Administrator . Vol. 10 / No. 1, 2014.
Kemenpan dan RB. (2014). “Evaluasi Kualitas Pelayanan Publik dengan Mystery Shopper”.https://www.menpan.go.id/site/berita-terkini/evaluasi-kualitas-pelayanan-publik-dengan-mystery-shopper.
Maksum, Irfan Ridwan. (2014). “Strategi Reformasi dalam Pemerintahan Republik Indonesia”. dalam Jurnal Ilmu Pemerintahan. Edisi 45 Tahun 2014. Jakarta: MIPI.
Nugroho, As’ad. (2006). “Pemantauan Rekrutmen CPNS” dalam Eko Prasojo, et.al. 2006. Mengurai Benang Kusut Birokrasi: Upaya Memperbaiki Centang Perenang Rekrutmen PNS. Editor: Fajar Nursahid. Cetakan I. Jakarta: Piramedia.
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 60 Tahun 2020 Tentang Pembangunan Integritas Pegawai Aparatur Sipil Negara.https://peraturan.bpk.go.id/Home/Details/150382/permen-pan-rb-no-60-tahun-2020.
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 11 Tahun 2015 Tentang Roadmap Reformasi Birokrasi 2015-2019.
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 25 Tahun 2020 Tentang Roadmap Reformasi Birokrasi 2020-2024
Peraturan Presiden Republik Indonesia Nomor 81 Tahun 2010 Tentang Grand Design Reformasi Birokrasi 2010-2025. www.bpkpgo.id
Prasojo, Eko dan Laode Rudita. (2014). “Undang-undang Aparatur Sipil Negara: Merubah DNA Birokrasi”. dalam Jurnal Ilmu Pemerintahan. Edisi 45 Tahun 2014. Jakarta: MIPI.
Prasojo, Eko. (2006). “Reformasi Rekrutmen PNS di Indonesia” dalam Eko Prasojo, et.al. 2006. Mengurai Benang Kusut Birokrasi: Upaya Memperbaiki Centang Perenang Rekrutmen PNS. Editor: Fajar Nursahid. Cetakan I. Jakarta: Piramedia.
Ramses M., Andy. (2014). “Reformasi Birokrasi: Masalah dan Arah Perubahan”. dalam Jurnal Ilmu Pemerintahan. Edisi 45 Tahun 2014. Jakarta: MIPI.
Supriadi, Andi, Erna, Herdi Syam. (2021). “Implementasi Mystery Shopping Sebagai Metode Evaluasi Pelayanan Publik Berkelanjutan”. Jurnal MODERAT, Volume 7, No. 3. ISSN: 2622-691X (online).
Syam, Herdi. (2019). “Mystery Shopping: Metode Untuk Mengevaluasi Layanan Alfamart Universitas Puangrimaggalatung”. Jurnal Ilmiah Administrasi Publik dan Bisnis. Vol 1, No 1, September 2019. ISSN : 2868-3294.
Thoha, Miftah. (2014). “Kebijakan dan Tantangan Reformasi Birokrasi Pemerintah”. dalam Jurnal Ilmu Pemerintahan. Edisi 45 Tahun 2014. Jakarta: MIPI.
Wiranata, Dayat NS. (2015). “Transformasi Birokrasi: Cara untuk Penguatan Etika dan Integritas dalam Pencegahan Korupsi”. Jurnal Lingkar Widyaiswara. Edisi 2 No. 4, Okt – Des 2015, p.44-71.
Published
2026-05-30
How to Cite
SYAMSIR, Syamsir; JUMIATI, Jumiati. Determinant Of Mental and Administrative Reform In Public Sector. JESS (Journal of Education on Social Science), [S.l.], v. 8, n. 3, p. 270 - 282, may 2026. ISSN 2550-0147. Available at: <http://jess.ppj.unp.ac.id/index.php/JESS/article/view/682>. Date accessed: 13 july 2026. doi: https://doi.org/10.24036/jess.v8i3.682.