Adapting Civil Servants to the Digital Intelligence Era
Abstract
The digital transformation of government in the era of digital intelligence is not simply a process of administrative digitization, but rather a shift in governance paradigm that demands the repositioning of civil servants as strategic actors in an ecosystem based on artificial intelligence (AI), big data, and algorithmic systems. This change requires civil servants to adapt multidimensionally not only mastering technology, but also possessing cognitive capacity, ethical sensitivity, and adaptive organizational capabilities. Ironically, amidst the flood of publications on digital transformation and Electronic-Based Government Systems (SPBE), studies that systematically place civil servant adaptation as the primary focus are still relatively limited and less dominant than those oriented towards technological and infrastructure aspects. Through a bibliometric analysis of 445 Google Scholar articles from 2021–2026 using VOSviewer and co-occurrence techniques, this study found that the themes of artificial intelligence, the digital era, and data dominate the knowledge structure, while the clusters of digital literacy, transformative leadership, organizational culture, and AI ethics emerge with much lower intensity. These findings confirm the technological bias in the discourse on bureaucratic digital transformation and the gap between system innovation and civil servant human resource readiness. If not balanced with strengthening adaptive capacity, integrating ethical values, and reforming organizational culture, digital transformation risks becoming trapped in procedural formalities and policy symbolism, instead of producing a responsive, accountable, and sustainable bureaucracy.
Downloads
Download data is not yet available.
References
Andani, D., & Suparman, A. (2025). Evaluasi dampak Sistem Pemerintahan Berbasis Elektronik (SPBE) terhadap pelayanan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Subang. The World of Public Administration Journal, 7(1). https://doi.org/10.37950/wpaj.v7i1.2321
Ayu, S. P., & Nabila, R. (2025). Bimbingan dan konseling di era Society 5.0: Menyeimbangkan soft skill dan kecerdasan digital (AI). Jurnal Pengabdian Masyarakat dan Riset Pendidikan, 3(4), 3246–3251. https://doi.org/10.31004/jerkin.v3i4.1045
Frinaldi, A., Afdalisma, A., Rezeki, A. P. T., & Saputra, B. (2024). Digital transformation of government administration: Analysis of efficiency, transparency, and challenges in Indonesia. IAPA Proceedings Conference, 82–101. https://doi.org/10.30589/proceedings.2024.1096
Frinaldi, A., Mubarak, A., Renaldi, I., Saputra, B., Rezeki, A. P. T., Afdalisma, & Syolendra, D. F. (2025). Developing local initiatives for waste management: A community empowerment approach in Sungai Batang Village, Maninjau. IOP Conference Series: Earth and Environmental Science, 1556(1), 012077. https://doi.org/10.1088/1755-1315/1556/1/012077
Frinaldi, A., Mubarak, A., Rezeki, A. P. T., Rista, M., Helmi, R. F., & Wilis, R. (2024). Analysis of community-based sanitation implementation in Pariaman City. IOP Conference Series: Earth and Environmental Science, 1414(1), 012081. https://doi.org/10.1088/1755-1315/1414/1/012081
Frinaldi, A., Rezeki, A. P. T., Mubarak, A., Putri, N. E., Saputra, B., & Renaldi, I. (2025). From education to transformation. In Seminars in Medical Writing and Education (Vol. 4, p. 2). AG Editor. https://doi.org/10.56294/mw2025914
Frinaldi, A., Rezeki, A. P. T., Saputra, B., Salsabilla, D., Afdalisma, A., Mubarak, A., & Wilis, R. (2026). Co-production of resilient green infrastructure in urban river management through community participation and partnerships in Payakumbuh City, Indonesia. E3S Web of Conferences, 688, 06002. https://doi.org/10.1051/e3sconf/202668806002
Frinaldi, A., Vanny, D., & Rezeki, A. P. T. (2025). Multidimensional collaboration in post-disaster recovery: The role of international NGOs and local CSOs in Agam Regency, Indonesia. E3S Web of Conferences, 677, 02006. https://doi.org/10.1051/e3sconf/202567702006
Gumanti, Z., & Uluputty, I. (2023). Digital literacy of the state civil apparatus in the Administrative Services Unit (ULA) of the Ministry of Home Affairs. Indonesian Journal of Librarianship, 4(1), 91–106. https://doi.org/10.33701/ijolib.v4i1.3315
Hamna, D. M., Akbar, M., Mau, M., & Sonni, A. F. (2025). Kecerdasan buatan di media digital Indonesia. Jurnal Communio: Jurnal Jurusan Ilmu Komunikasi, 14(2), 338–351. https://doi.org/10.35508/jikom.v14i2.9675
Hanifah, Z., & Frinaldi, A. (2025). Inovasi budaya organisasi di sektor publik: Strategi adaptasi terhadap disrupsi digital. Social: Jurnal Inovasi Pendidikan IPS, 5(2), 296–305. https://doi.org/10.51878/social.v5i2.5377
Ilham, A., Uluputty, I., & Faqih, N. (2023). Digital literacy for state apparatus in supporting Makassar City as a metaverse city: Case study at the Makassar City Communication and Informatics Office. Indonesian Journal of Librarianship, 4(2), 135–150. https://doi.org/10.33701/ijolib.v4i2.3704
Julianti, S. A., Winoto, Y., & Kusnandar, K. (2025). Analisis bibliometrik terhadap tren penelitian perpustakaan digital berbasis Scopus tahun 2014–2023. IQRA: Jurnal Perpustakaan dan Informasi, 19(1), 97–128. https://doi.org/10.30829/iqra.v19i1.23798
Kharchenko, K. (2023). Models of civil servants’ competencies in the context of digital transformation of public administration. Management and Business Administration, (1), 79–89. https://doi.org/10.33983/2075-1826-2023-1-79-89
Mubarak, A., Frinaldi, A., Syamsir, Syolendra, D. F., Fitriyanti, W., & Rezeki, A. P. T. (2024). Community involvement in the development of nagari-based sustainable waste management. IOP Conference Series: Earth and Environmental Science, 1414(1), 012082. https://doi.org/10.1088/1755-1315/1414/1/012082
Muksin, I., Djamal, M., Chin, J., & Arifien, Y. (2024). The impact of Revolution 5.0 on digital government and public service efficiency. Nawala Education, 1(11), 30–40. https://doi.org/10.62872/e0tesm59
Mulyadi, Frinaldi, A., & Putra Tri Rezeki, A. (2026). Budaya inovasi yang dipaksakan: Kritik atas lomba inovasi pelayanan publik. Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora, 6(1), 9. https://doi.org/10.53697/iso.v6i1.3655
Nonci, N., & Sinrang, A. (2024). Transformasi SPBE menuju smart governance berbasis kecerdasan buatan di Sidenreng Rappang. Jurnal Administrasi Publik dan Pemerintahan, 3(2), 119–127. https://doi.org/10.55850/simbol.v3i2.106
Pratama, S. S., Zahrah, H., Daulah, R. N., & Pratama, G. (2025). Tantangan dan peluang kecerdasan buatan (AI) dalam manajemen digital: Kajian etis dan strategis di Indonesia. Jejak Digital: Jurnal Ilmiah Multidisiplin, 1(4), 2230–2235. https://doi.org/10.63822/e16x8z70
Putra, A., Rezeki, T., Fitrisia, A., & Fatimah, S. (2025). Transformasi taksonomi ilmu administrasi negara dalam merespons environmental informatics di era digital. Jurnal Pendidikan Tambusai, 9, 13993–14000. https://doi.org/10.31004/jptam.v9i2.27453
Putra, I., & Syahrul, L. (2023). The effect of digital literacy and transformational leadership on employee performance mediated by innovative work behavior at the Padang City Population and Civil Registration Service. Enrichment Journal of Management, 12(6), 5014–5022. https://doi.org/10.35335/enrichment.v12i6.1124
Rezeki, A. P. T., & Frinaldi, A. (2024). Strategi pemerintahan daerah Kota Padang Panjang dalam menjaga keberlanjutan lahan dan pangan. Jurnal Ilmu Administrasi Negara AsIAN, 12(2), 204–214. https://doi.org/10.47828/jianaasian.v12i2.250
Rezeki, A. P. T., & Frinaldi, A. (2025). The dynamics of the relationship between government and citizens from the perspective of administrative court decisions: Dinamika hubungan antara pemerintah dan warga negara dalam perspektif Keputusan Tata Usaha Negara. Santhet (Jurnal Sejarah dan Pendidikan Sejarah). https://doi.org/10.36526/santhet.v9i6.5687
Rezeki, T., Putra, A., Pratiwi, L. P., Handriyani, R., & Rinaldo, A. (2023). Peranan interaksi sosial dalam meningkatkan pemahaman budaya antar mahasiswa di lingkungan kampus Universitas Negeri Padang. Journal of Comprehensive Science (JCS), 2(7). https://doi.org/10.59188/jcs.v2i7.432
Rostiany, Y., & Tjandra, E. (2022). Analisis bibliometrik studi perkembangan metode service quality pada database Google Scholar menggunakan VOSviewer (studi literatur tahun 2016–2020). Smatika Jurnal, 12(1), 85–93. https://doi.org/10.32664/smatika.v12i01.677
Seran, P., Kefi, D. Y., Mumu, N. D., & Hayon, L. K. B. (2024). Dampak etika kecerdasan buatan (AI) dan big data terhadap pengambilan keputusan bisnis pedagang kaki lima di Kota Kupang: Analisis kuantitatif dengan variabel mediasi kepuasan konsumen dan variabel moderasi tingkat literasi digital. Jurnal Ilmiah Edunomika, 8(4). https://doi.org/10.29040/jie.v8i4.15624
Susilowati, Y., Pudjiarti, E., Nurcahyanti, A., Setiawan, H., & Adityorini, Y. (2024). Keys to successful civil servant performance in the digital era: Explaining the role of visionary-participative leadership and digital technology literacy. Journal of Management and Social Sciences, 3(3), 157–178. https://doi.org/10.55606/jimas.v3i3.1447
Syahrir, S., Anjani, R., & Alwi, Z. (2025). Enhancing civil servant performance through digital literacy and organizational adaptability. PJMB, 4(1), 56–65. https://doi.org/10.62394/projmb.v4i1.197
Wardhana, A. W. P., Sugihartati, R., Salim, T. A., & Ramadhan, A. R. (2023). Analisis bibliometrik terhadap perkembangan topik penelitian standarisasi kualitas perpustakaan di Indonesia pada database Scopus tahun 2018–2023 menggunakan VOSviewer dan CitNetExplorer. Media Pustakawan, 30(3), 245–259. https://doi.org/10.37014/medpus.v30i3.4973
Ayu, S. P., & Nabila, R. (2025). Bimbingan dan konseling di era Society 5.0: Menyeimbangkan soft skill dan kecerdasan digital (AI). Jurnal Pengabdian Masyarakat dan Riset Pendidikan, 3(4), 3246–3251. https://doi.org/10.31004/jerkin.v3i4.1045
Frinaldi, A., Afdalisma, A., Rezeki, A. P. T., & Saputra, B. (2024). Digital transformation of government administration: Analysis of efficiency, transparency, and challenges in Indonesia. IAPA Proceedings Conference, 82–101. https://doi.org/10.30589/proceedings.2024.1096
Frinaldi, A., Mubarak, A., Renaldi, I., Saputra, B., Rezeki, A. P. T., Afdalisma, & Syolendra, D. F. (2025). Developing local initiatives for waste management: A community empowerment approach in Sungai Batang Village, Maninjau. IOP Conference Series: Earth and Environmental Science, 1556(1), 012077. https://doi.org/10.1088/1755-1315/1556/1/012077
Frinaldi, A., Mubarak, A., Rezeki, A. P. T., Rista, M., Helmi, R. F., & Wilis, R. (2024). Analysis of community-based sanitation implementation in Pariaman City. IOP Conference Series: Earth and Environmental Science, 1414(1), 012081. https://doi.org/10.1088/1755-1315/1414/1/012081
Frinaldi, A., Rezeki, A. P. T., Mubarak, A., Putri, N. E., Saputra, B., & Renaldi, I. (2025). From education to transformation. In Seminars in Medical Writing and Education (Vol. 4, p. 2). AG Editor. https://doi.org/10.56294/mw2025914
Frinaldi, A., Rezeki, A. P. T., Saputra, B., Salsabilla, D., Afdalisma, A., Mubarak, A., & Wilis, R. (2026). Co-production of resilient green infrastructure in urban river management through community participation and partnerships in Payakumbuh City, Indonesia. E3S Web of Conferences, 688, 06002. https://doi.org/10.1051/e3sconf/202668806002
Frinaldi, A., Vanny, D., & Rezeki, A. P. T. (2025). Multidimensional collaboration in post-disaster recovery: The role of international NGOs and local CSOs in Agam Regency, Indonesia. E3S Web of Conferences, 677, 02006. https://doi.org/10.1051/e3sconf/202567702006
Gumanti, Z., & Uluputty, I. (2023). Digital literacy of the state civil apparatus in the Administrative Services Unit (ULA) of the Ministry of Home Affairs. Indonesian Journal of Librarianship, 4(1), 91–106. https://doi.org/10.33701/ijolib.v4i1.3315
Hamna, D. M., Akbar, M., Mau, M., & Sonni, A. F. (2025). Kecerdasan buatan di media digital Indonesia. Jurnal Communio: Jurnal Jurusan Ilmu Komunikasi, 14(2), 338–351. https://doi.org/10.35508/jikom.v14i2.9675
Hanifah, Z., & Frinaldi, A. (2025). Inovasi budaya organisasi di sektor publik: Strategi adaptasi terhadap disrupsi digital. Social: Jurnal Inovasi Pendidikan IPS, 5(2), 296–305. https://doi.org/10.51878/social.v5i2.5377
Ilham, A., Uluputty, I., & Faqih, N. (2023). Digital literacy for state apparatus in supporting Makassar City as a metaverse city: Case study at the Makassar City Communication and Informatics Office. Indonesian Journal of Librarianship, 4(2), 135–150. https://doi.org/10.33701/ijolib.v4i2.3704
Julianti, S. A., Winoto, Y., & Kusnandar, K. (2025). Analisis bibliometrik terhadap tren penelitian perpustakaan digital berbasis Scopus tahun 2014–2023. IQRA: Jurnal Perpustakaan dan Informasi, 19(1), 97–128. https://doi.org/10.30829/iqra.v19i1.23798
Kharchenko, K. (2023). Models of civil servants’ competencies in the context of digital transformation of public administration. Management and Business Administration, (1), 79–89. https://doi.org/10.33983/2075-1826-2023-1-79-89
Mubarak, A., Frinaldi, A., Syamsir, Syolendra, D. F., Fitriyanti, W., & Rezeki, A. P. T. (2024). Community involvement in the development of nagari-based sustainable waste management. IOP Conference Series: Earth and Environmental Science, 1414(1), 012082. https://doi.org/10.1088/1755-1315/1414/1/012082
Muksin, I., Djamal, M., Chin, J., & Arifien, Y. (2024). The impact of Revolution 5.0 on digital government and public service efficiency. Nawala Education, 1(11), 30–40. https://doi.org/10.62872/e0tesm59
Mulyadi, Frinaldi, A., & Putra Tri Rezeki, A. (2026). Budaya inovasi yang dipaksakan: Kritik atas lomba inovasi pelayanan publik. Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora, 6(1), 9. https://doi.org/10.53697/iso.v6i1.3655
Nonci, N., & Sinrang, A. (2024). Transformasi SPBE menuju smart governance berbasis kecerdasan buatan di Sidenreng Rappang. Jurnal Administrasi Publik dan Pemerintahan, 3(2), 119–127. https://doi.org/10.55850/simbol.v3i2.106
Pratama, S. S., Zahrah, H., Daulah, R. N., & Pratama, G. (2025). Tantangan dan peluang kecerdasan buatan (AI) dalam manajemen digital: Kajian etis dan strategis di Indonesia. Jejak Digital: Jurnal Ilmiah Multidisiplin, 1(4), 2230–2235. https://doi.org/10.63822/e16x8z70
Putra, A., Rezeki, T., Fitrisia, A., & Fatimah, S. (2025). Transformasi taksonomi ilmu administrasi negara dalam merespons environmental informatics di era digital. Jurnal Pendidikan Tambusai, 9, 13993–14000. https://doi.org/10.31004/jptam.v9i2.27453
Putra, I., & Syahrul, L. (2023). The effect of digital literacy and transformational leadership on employee performance mediated by innovative work behavior at the Padang City Population and Civil Registration Service. Enrichment Journal of Management, 12(6), 5014–5022. https://doi.org/10.35335/enrichment.v12i6.1124
Rezeki, A. P. T., & Frinaldi, A. (2024). Strategi pemerintahan daerah Kota Padang Panjang dalam menjaga keberlanjutan lahan dan pangan. Jurnal Ilmu Administrasi Negara AsIAN, 12(2), 204–214. https://doi.org/10.47828/jianaasian.v12i2.250
Rezeki, A. P. T., & Frinaldi, A. (2025). The dynamics of the relationship between government and citizens from the perspective of administrative court decisions: Dinamika hubungan antara pemerintah dan warga negara dalam perspektif Keputusan Tata Usaha Negara. Santhet (Jurnal Sejarah dan Pendidikan Sejarah). https://doi.org/10.36526/santhet.v9i6.5687
Rezeki, T., Putra, A., Pratiwi, L. P., Handriyani, R., & Rinaldo, A. (2023). Peranan interaksi sosial dalam meningkatkan pemahaman budaya antar mahasiswa di lingkungan kampus Universitas Negeri Padang. Journal of Comprehensive Science (JCS), 2(7). https://doi.org/10.59188/jcs.v2i7.432
Rostiany, Y., & Tjandra, E. (2022). Analisis bibliometrik studi perkembangan metode service quality pada database Google Scholar menggunakan VOSviewer (studi literatur tahun 2016–2020). Smatika Jurnal, 12(1), 85–93. https://doi.org/10.32664/smatika.v12i01.677
Seran, P., Kefi, D. Y., Mumu, N. D., & Hayon, L. K. B. (2024). Dampak etika kecerdasan buatan (AI) dan big data terhadap pengambilan keputusan bisnis pedagang kaki lima di Kota Kupang: Analisis kuantitatif dengan variabel mediasi kepuasan konsumen dan variabel moderasi tingkat literasi digital. Jurnal Ilmiah Edunomika, 8(4). https://doi.org/10.29040/jie.v8i4.15624
Susilowati, Y., Pudjiarti, E., Nurcahyanti, A., Setiawan, H., & Adityorini, Y. (2024). Keys to successful civil servant performance in the digital era: Explaining the role of visionary-participative leadership and digital technology literacy. Journal of Management and Social Sciences, 3(3), 157–178. https://doi.org/10.55606/jimas.v3i3.1447
Syahrir, S., Anjani, R., & Alwi, Z. (2025). Enhancing civil servant performance through digital literacy and organizational adaptability. PJMB, 4(1), 56–65. https://doi.org/10.62394/projmb.v4i1.197
Wardhana, A. W. P., Sugihartati, R., Salim, T. A., & Ramadhan, A. R. (2023). Analisis bibliometrik terhadap perkembangan topik penelitian standarisasi kualitas perpustakaan di Indonesia pada database Scopus tahun 2018–2023 menggunakan VOSviewer dan CitNetExplorer. Media Pustakawan, 30(3), 245–259. https://doi.org/10.37014/medpus.v30i3.4973
Published
2026-08-07
How to Cite
FRINALDI, Aldri et al.
Adapting Civil Servants to the Digital Intelligence Era.
JESS (Journal of Education on Social Science), [S.l.], v. 10, n. 2, p. 212-220, aug. 2026.
ISSN 2550-0147.
Available at: <http://jess.ppj.unp.ac.id/index.php/JESS/article/view/668>. Date accessed: 02 july 2026.
doi: https://doi.org/10.24036/jess.v10i2.668.
Section
Artikel
