Imperative Strategy of Digital Transformation: A Case Study of Surabaya City's Digital ID Card Identity
Abstract
Digitalization is an innovation based on technological advances that can make governance more effective and efficient. This makes human activities carry out digital transformation in both the public and private sectors. One of the implementations of digital transformation in the public sector is the implementation of Digital ID cards. Digital transformation in the context of digital ID cards must be balanced with the readiness of both implementers and the community as policy actors. This research identifies digital transformation in the context of Digital KTP in Surabaya City using the imperative strategy theory of digital transformation model Verhoef which has 4 indicators, namely: Digital Resources, Organizational Structure, Improvement Strategy, and Measures and Goals. Data is obtained through analysis of observation results, documentation, and interviews with implementing agencies and the community. The results of the study found that there was a 25% target non-achievement from the Ministry of Home Affairs of the Republic of Indonesia for the activation of Digital KTP in Surabaya, this was due to a less massive improvement strategy and a lack of public awareness regarding this innovation. This study concludes that there are still indicators that have obstacles such as digital resources, which in its implementation there are still obstacles in the IKD application and growth strategies that still need strategies to reach the elderly and add features to increase the value of innovation to increase public awareness of digital transformation.
Downloads
References
Aliefiani Mulya Putri, G., Putri Maharani, S., & Nisrina, G. (2022). Literature View of Organizing: Human Resources, Organizational Goals and Organizational Structure. Journal of Information Systems Management Economics, 3(3), 286-299. https://doi.org/10.31933/jemsi.v3i3.819
Andhika, L. R. (2018). From Traditional Bureaucratic Structure to Adhocracy Model (Innovative Organizational Structure). Publisia: Journal of Public Administration Science, 3(1), 25-32. https://doi.org/10.26905/pjiap.v3i1.1809
Anis, I., Usman, J., & Arfah, S. R. (2021). The Effectiveness of the Population Administration Collaboration Service Program at the Population and Civil Registration Office of Gowa Regency. 2.
Arief, V. (2023). E-Government in Southeast Asia: A Comparison of E-Government Development in Singapore, Malaysia and Indonesia.
Creswell, J. W., & Creswell, J. D. (2019). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches.
Dinta Fernanda Maulidya & Agus Widiyarta. (2024). Optimization of IKD Activation Services in Supporting Digital Transformation of Population Administration in the Village Kalisari City Surabaya. VISA: Journal of Vision and Ideas, 4(1). https://doi.org/10.47467/visa.v4i1.1544
Fadli, M. R. (2021). Understanding the design of qualitative research methods. 21(1).
Firdaus, I. T., Tursina, M. D., & Roziqin, A. (2021). Digital Bureaucracy Transformation During the Covid-19 Pandemic to Realize the Digitalization of the Indonesian Government. 4(2).
Hadiono, K., & Santi, R. C. N. (2020). Welcoming Digital Transformation.
Haris Satriyawan & Divira Salsabiil Susanto. (2023). Smart Grid Security Optimization through Two-Layer Authentication: Improving Efficiency and Privacy in the Digital Era. RESTIKOM Journal: Research in Informatics and Computer Engineering, 5(3), 319-333. https://doi.org/10.52005/restikom.v5i3.254
Hood, C. (1995). The "new public management" in the 1980s: Variations on a theme. Accounting, Organizations and Society, 20(2-3), 93-109. https://doi.org/10.1016/0361- 3682(93)E0001-W
Laili, S. N., & Kriswibowo, A. (2022). Elements of Successful Population Administration Information System Implementation. Journal of Public Policy, 13(3), 295-301. https://jkp.ejournal.unri.ac.idhttps://jkp.ejournal.unri.ac.id
Mahmudi, M. (2003). New Public Management (NPM): A New Approach to Public Sector Management. Synergy, 6(1), 69-76. https://doi.org/10.20885/sinergi.vol6.iss1.art5
Nurany, F., Rahmadhani, C. D., Kurniawati, L., Sharmistha, P., Mahendra, Y. I., & Sary, I.
R. (2021). Implementation in the Implementation of E-Ktp.
Permadi, I. B., & Rokhman, A. (2023). Implementation of Digital Population Identity in Personal Data Security Efforts. JOPPAS: Journal of Public Policy and Administration Silampari, 4(2), 80-88. https://doi.org/10.31539/joppas.v4i2.6199
Putri, B., & Reviandani, O. (2023). Implementation of E-Government through the Digital KTP Program in Dr. Soetomo Village, Surabaya City. The Indonesian Journal of Public Administration (IJPA), 9(1). https://doi.org/10.52447/ijpa.v9i1.6829
Rahmadhanti, L., & Ilman, G. M. (2023). Assistance in Digital Population Identity (Ikd) Population Administration Services in Bubutan Sub-district, Surabaya.
Ramadhani, N., & Fibriyanita, F. (2020). Population Administration Service Innovation at the Population and Civil Registration Office of Banjar Regency.
Safitri, S., & Kriswibowo. (2023). Utilization of the Klampid New Generation (KNG) Website in Population Administration Services at the Menur Pumpungan Village Office. 4(3).
Sihidi et al. (2021). The Effectiveness of Smart City Program Through Batu Among Tani Teknologi (BATT) in Batu City, Indonesia. Publik (Journal of Administrative Sciences), 10(1), 1-17.
Setyawan, D., Nc, A. P., & Firdausi, F. (2021). The George Edward Iii Model: Implementation of Regional Regulation Number 2 of 2018 on Smokefree Areas in Malang City. Journal of Politics, 3(2).
Tahir, H., Said, Z., & Marhani. (2022). Marketing Funding Strategy in Increasing the Number of Customers at Bank Bni Syariah Parepare. Banco: Journal of Management and Islamic Banking, 3(2), 85-100. https://doi.org/10.35905/banco.v3i2.2156
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and
research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022
Wahid et al., (2022). Implementation of The Government Policies in The Performance of Merdeka Learning Campus Merdeka Program at Public Administration Study Program of Muhammadiyah University Makassar. Publik (Journal of Administrative Sciences), 11(2), 202-212.
Wahyudi, W., Bahrudin, U., & Sembiring, E. S. K. (2022). Changes in organizational structure: What are the implications for career opportunities and organizational citizenship behavior? Journal of Human Resources Integration, 1(1), 31-39. https://doi.org/10.56721/jisdm.v1i1.63
Widnyani, N. M., Astitiani, N. L. P. S., & Putri, B. C. L. (2021). Implementation of Digital Transformation in SMEs during the Covid-19 Pandemic in Denpasar City. Scientific Journal of Management and Business, 6(1), 79-87.
https://doi.org/10.38043/jimb.v6i1.3093
