Model of Good Governance Principles in Improving the Performance and Quality of Services of Regency/City Population and Civil Registration Services in West Sumatera
Abstract
Good Governance is the principle that can improve the performance and quality of services at the District/City Population and Civil Registration Service (Disdukcapil) in West Sumatra. This research aims to analyze a model of Good Governance principles that can improve the performance and quality of services for the District/City Disdukcapil in West Sumatra. The principles of Good Governance used in this research consist of accountability, participation, efficiency and effectiveness, transparency, rule of law, and responsiveness. This research uses quantitative methods with Structural Equation Model data analysis techniques. The research sample consisted of 118 respondents who were employees of the Regency/City Disdukcapil in West Sumatra. The findings of the study indicate that implementing the Good Governance principles model can potentially enhance the performance and service quality of the District/City Disdukcapil in West Sumatra. This improvement is attributed to the adherence to key concepts such as accountability, transparency, rule of law, and responsiveness. Simultaneously, the concepts of efficiency, effectiveness, and participation do not substantially influence the performance and service quality of the District/City Disdukcapil in West Sumatera.
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References
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Fernandes, S., & Fernandes, A. A. R. (2018). The mediating effect of service quality and organizational commitment on the effect of management process alignment on higher education performance in Makassar, Indonesia. Journal of Organizational Change Management, 31(2), 410–425.
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Fox-Kämper, R., Wesener, A., Münderlein, D., Sondermann, M., McWilliam, W., & Kirk, N. (2018). Urban community gardens: An evaluation of governance approaches and related enablers and barriers at different development stages. Landscape and Urban Planning, 170, 59–68.
Furqan, A. C., Wardhani, R., Martani, D., & Setyaningrum, D. (2021). Financial reporting, public services and local executives’ re-electability in Indonesia. Cogent Business & Management, 8(1), 1939229.
Gao, X., & Yu, J. (2020). Public governance mechanism in the prevention and control of the COVID-19: information, decision-making and execution. Journal of Chinese Governance. https://doi.org/10.1080/23812346.2020.1744922
Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107–123.
Handayani, E., Garad, A., Suyadi, A., & Tubastuvi, N. (2023). Increasing the performance of village services with good governance and participation. World Development Sustainability, 3, 100089.
Helliwell, J. F., Huang, H., Grover, S., & Wang, S. (2018). Empirical linkages between good governance and national well-being. Journal of Comparative Economics, 46(4), 1332–1346.
Henman, P. (2020). Improving public services using artificial intelligence: possibilities, pitfalls, governance. Asia Pacific Journal of Public Administration, 42(4), 209–221.
Hussain, S., Xuetong, W., Maqbool, R., Hussain, M., & Shahnawaz, M. (2022). The influence of government support, organizational innovativeness and community participation in renewable energy project success: A case of Pakistan. Energy, 239, 122172.
Keping, Y. (2018). Governance and good governance: A new framework for political analysis. Fudan Journal of the Humanities and Social Sciences, 11, 1–8.
Klimach, A., Dawidowicz, A., & Źróbek, R. (2018). The Polish land administration system supporting good governance. Land Use Policy, 79, 547–555.
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Kuziemski, M., & Misuraca, G. (2020). AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings. Telecommunications Policy, 44(6), 101976.
Lanin, D., & Hermanto, N. (2019). The effect of service quality toward public satisfaction and public trust on local government in Indonesia. International Journal of Social Economics, 46(3), 377–392.
Lapuente, V., & Van de Walle, S. (2020). The effects of new public management on the quality of public services. Governance, 33(3), 461–475.
Lee-Geiller, S., & Lee, T. D. (2019). Using government websites to enhance democratic E-governance: A conceptual model for evaluation. Government Information Quarterly, 36(2), 208–225.
Lepri, B., Oliver, N., Letouzé, E., Pentland, A., & Vinck, P. (2018). Fair, transparent, and accountable algorithmic decision-making processes: The premise, the proposed solutions, and the open challenges. Philosophy & Technology, 31, 611–627.
Li, F., Lu, H., Hou, M., Cui, K., & Darbandi, M. (2021). Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality. Technology in Society, 64, 101487.
Mahrani, M., & Soewarno, N. (2018). The effect of good corporate governance mechanism and corporate social responsibility on financial performance with earnings management as mediating variable. Asian Journal of Accounting Research, 3(1), 41–60.
Masdar, R., Furqan, A. C., Masruddin, M., & Meldawaty, L. (2021). The role of transparency and professional assistance in regional financial management in the Indonesian regional governments. Journal of Public Affairs, 21(3), e2666.
Masuku, M. M., & Jili, N. N. (2019). Public service delivery in South Africa: The political influence at local government level. Journal of Public Affairs, 19(4), e1935.
Matheus, R., Janssen, M., & Maheshwari, D. (2020). Data science empowering the public: Data-driven dashboards for transparent and accountable decision-making in smart cities. Government Information Quarterly, 37(3), 101284.
Mazzarino, J. M., Turatti, L., & Petter, S. T. (2020). Environmental governance: Media approach on the united nations programme for the environment. Environmental Development, 33, 100502.
McCorquodale, R. (2016). Defining the international rule of law: defying gravity? International & Comparative Law Quarterly, 65(2), 277–304.
McGrath, S. K., & Whitty, S. J. (2018). Accountability and responsibility defined. International Journal of Managing Projects in Business, 11(3), 687–707.
Menon, S., & Hartz-Karp, J. (2019). Institutional innovations in public participation for improved local governance and urban sustainability in India. Sustainable Earth, 2(1), 1–19.
Merhi, M. I., & Bregu, K. (2020). Effective and efficient usage of big data analytics in public sector. Transforming Government: People, Process and Policy, 14(4), 605–622.
Mlambo, V. H., Zubane, S. P., & Mlambo, D. N. (2020). Promoting good governance in Africa: The role of the civil society as a watchdog. Journal of Public Affairs, 20(1), e1989.
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Published
2024-01-20
How to Cite
MULIA, Rizki Afri et al.
Model of Good Governance Principles in Improving the Performance and Quality of Services of Regency/City Population and Civil Registration Services in West Sumatera.
JESS (Journal of Education on Social Science), [S.l.], v. 7, n. 3, p. 283 - 302, jan. 2024.
ISSN 2550-0147.
Available at: <http://jess.ppj.unp.ac.id/index.php/JESS/article/view/536>. Date accessed: 20 nov. 2024.
doi: https://doi.org/10.24036/jess.v7i3.536.
Section
Artikel
