Pengaruh Integritas dan Profesionalisme Kerja terhadap Kualitas Pelayanan Publik
Abstract
Integrity and professionalism of an employee was one of indicators to improve the quality of public services. The existence of problems with the quality of public services at the Pariaman City District Court Office which was still low indicated the integrity and professionalism of employees was needed to improve the quality of public services in the agency of Pariaman City District Court. This research was conducted in order to improve the trust and legitimacy of the government and its bureaucracy in the eyes of the public. To achieve this goal, the researchers used data collection techniques through the distribution of questionnaires with a population of 39 people. The data was processed using quantitative analysis to determine the effect of employee integrity and professionalism on the quality of public services. From the results of this study, it could be seen that there was a positive influence on the integrity and professionalism of employees' work on the quality of public services which has been tested by the T test, the X1 variable against Y has a significance value of 0.017 <0.05. and the T-test of the X2 variable against Y had a significance value of 0.000 <0.05. And the percentage contribution of the variable X to Y is 49.4%. The value listed in this study was the higher the integrity and professionalism of the employee's work, the higher the quality of public services provided
Downloads
References
Arini, D. W. (2004). Pengendalian kualitas statistik. Yogyakarta: Andi.
Darmawan, D. (2013). Prinsip-prinsip perilaku organisasi. Surabaya: Pena Semesta.
Darwin, E. (2015). Profesionalisme Aparatur dalam Pelayanan Publik di Kantor Kecamatan Sario. Politico: Jurnal Ilmu Politik, 2(6), 1–10.
Davidow, W. H., & Uttal, B. (1990). Why you need a service strategy. Planning Review.
Febrina, D., & Syamsir. (2020). The Influence of Integrity and Commitment Organizational on Employee Performance. International Journal of Research and Analytical Reviews (IJRAR), 7(1), 799–805. Retrieved from http://repository.unp.ac.id/26941/
Ferial, R. M., & Syamsir, S. (2021). The Influence of Integrity on Employee Performance. Asian Journal of Behavioural Sciences, 3(1), 97–104.
Jayanti, N. P., & Syamsir, S. (2019). The Influence of Integrity on Employee Performance in Koto Tangah Subdistrict, Padang. Atlantis Press Advances in Economics, Business and Management Research.
Kotler, P., & Keller, K. L. (2016). A framework for marketing management. Boston: MA: Pearson.
Kurniawan, A. (2005b). Transformasi Pelayanan Publik Pembaharuan. Yogyakarta: Citra Media.
Kurniawan, D., Lubis, A. R., & Adam, M. (2012). Pengaruh budaya kerja dan motivasi kerja terhadap kinerja karyawan International Federation Red Cross (IFRC) Banda Aceh. Jurnal Ilmu Manajemen, 1(1), 132–146.
Lapsley, D. K. (2004). Moral functioning: Moral understanding and personality. In Moral Development, Self, and Identity (pp. 347–360). Psychology Press.
Mandasari, A. (2014). Pengaruh Profesionalisme Pegawai terhadap Kualitas Pelayanan Publik pada Kantor Dinas Kependudukan dan Catatan Sipil Kabupaten Kutai Barat. EJournal Ilmu Administrasi Negara, 4(2), 1148–1158.
Narváez, D., & Lapsley, D. K. (2009). Personality, identity, and character: Explorations in moral psychology. Cambridge University Press.
Pissa, T. J. (2018). Pengaruh Profesionalisme Kerja Pegawai terhadap Pelayanan Publik. Jurnal Publik Reform, 3(1), 263–297.
Putra, A. S. E., & Syamsir. (2021). The Effect of Competence, Integrity, and Emotional Intelligence on Work Performance. Asian Journal of Law and Governance, 3(1), 76–84.
Rahmadani, S. (2020). Pengaruh Lingkungan Kerja dan Integritas terhadap Kinerja Pegawai. JESS (Journal of Education on Social Science), 4(2), 165–179.
Rogers, C. R. (1995). On becoming a person: A therapist’s view of psychotherapy. Houghton Mifflin Harcourt.
Rosmi, & Syamsir. (2020). The Influence Of Integrity And Work. International Journal of Research and Analytical Reviews, 7(1), 774–779.
Salwa, A., Away, Y., & Tabrani, M. (2018). Pengaruh Komitmen, Integritas dan Kompetensi Terhadap Kinerja Pegawai Serta Dampaknya Pada Kinerja Komisi Independen Pemilihan (KIP) Aceh. Jurnal Manajemen Dan Bisnis, 2(1), 58–67.
Sedarmayanti. (2004). Good Governance (kepemerintahan yang baik) Bagian Kedua. Membangun Manajemen Sistem Kinerja Guna Meningkatkan Produktivitas Menuju Good Governance. Bandung: Mandar Maju.
Sellang, K., Tuwu, L., & Basri, M. (2016). Penerapan Prinsip-Prinsip Pelayanan Publik dalam Pelayanan Kartu Tanda Penduduk Elektronik pada Kabupaten Sidenreng Rappang. AKMEN Jurnal Ilmiah, 13(3), 608–615. Retrieved from https://www.mendeley.com/viewer/?fileId=2e480e08-f9b5-466d-4aa2-b90b4cdae892&documentId=72ef14fe-4f7a-3659-a9a1-90df50ca5dd6
Septiawan, A. (2020). Integritas Dalam Pelayanan Publik. Jurnal Ombudsman RI.
Surat Keputusan Menteri Negara Pendayagunaan Aparatur Negara Nomor 81 Tahun 1993 Tentang Pedoman Tata laksana Pelayanan Umum.
Syamsir, & Embi, M. A. (2020). Integrity development through psm for corruption prevention among public servant. International Journal of Psychosocial Rehabilitation, 24(8), 1437–1448. https://doi.org/10.37200/IJPR/V24I8/PR280157
Tasi, R., & Syamsir. (2020). The Influence Of Integrity And Work. International Journal of Research and Analytical Reviews, 7(1), 774–779.
Undang-Undang No. 43 Tahun 1999 Pasal 3 Ayat 1 Tentang Pokok- Pokok Kepegawaian.
Undang-Undang No 5 Tahun 2014 Tentang Aparatur Sipil Negara (ASN).
Undang-Undang RI Pasal 1 No 25 Tahun 2009 Tentang Pelayanan Publik.
Wahyuni, R. S., & Syamsir. (2020). The Influence of Integrity and Human Resource Management towards Employee Performance. International Journal of Research and Analytical Reviews, 7(1), 780–785.
Yamit, Z. (2002). Manajemen Kualitas Produk dan Jasa. Yogyakarta: Ekonisia.
Zahra, E. (2011). Pengaruh Integritas, Kompetensi, dan Loyalitas Kepemimpinan terhadap Kepercayaan Para Bawahan di SBU Perkapalan PT. Pusri Palembang. Jurnal Ilmiah Orasi Bisnis, 11(1).
